Shipping policy
Shipping Policy
SHIPPING POLICY
Order Processing Time
All orders placed with LumbarCare are processed within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email. You will receive a follow-up notification containing your official tracking number as soon as your order has been dispatched.
Shipping Rates & Estimated Delivery Times
We proudly offer nationwide shipping across the United States.
Standard US Shipping: Estimated delivery within 7 to 12 business days after dispatch (FREE on all orders / Flat rate at checkout).
Order Processing Window: 1-3 business days prior to carrier pickup.
Please note: Delivery timelines are estimates and commence from the date of dispatch, not the order date. Arrival times may vary slightly due to carrier logistics, high-volume holiday periods, or unexpected postal delays.
Order Tracking
Once your package ships, you will automatically receive an email update with a tracking link. Please allow up to 48 hours for the logistics network to update the initial tracking status.
Address Accuracy & Modifications
Please ensure your delivery details are entered correctly at checkout. If you need to make an address change, please notify us within 12 hours of ordering at tiendavirtual.26@outlook.com. Once an order enters the fulfillment process or has shipped, we are unable to alter the destination address.
Lost or Damaged Items
LumbarCare is not responsible for packages delivered to incorrect addresses provided by the customer. If your order arrives damaged, please reach out to us within 48 hours of delivery at tiendavirtual.26@outlook.com with photos of the damaged item and original packaging so we can arrange a swift replacement.